We make YOUR Soap

Policies

Policies

“You make payment, We ship order”  – Common Sense Proverb

Payments:

We accept Cash, Checks, Visa, Mastercard, American Express, Discover, JBC, Diners Club and PayPal.  Returned or canceled checks will inquire a $25 fee.  Credit card charge-backs will incur a administrative hourly rate of $75 and any possible with legal fees.

Shipping/Handling:

We primarily use UPS for larger orders and USPS for small orders.  Every order shipped using UPS and USPS will include insurance.  If you have another shipper or would like to pick up your order,  that can be arranged.  Additional charges may apply for other shippers.  Entering the wrong shipping address may delay your order and may cause you to incur additional fees.

Returns/Cancellations:

If you have any problem with your order, contact Custom Soap Colorado and explain the situation.  Custom orders are made specialty for you and all purchases are final.  Canceling our order after a deposit is made and before your order is shipped will result in your order not being shipped and your deposit being kept as payment.

Incorrect, Damaged or Lost Goods:

Save all contents and packing materials and contact us within 3 business days. If you suspect your package is lost, contact us immediately. Failure to contact us promptly voids any responsibility we may have had included the insurance.

Return on Investment:

Any claims made regarding return on investment apply only to wholesale orders of over 300 units of one product/scent or higher.  Test batches and retail order amounts of 299 units or less do not qualify under the claim of a 100% return on investment.  Your final/retail price is solely up to the client and the client is responsible for doing their own market research and analysis to determine their final sale price.  Any suggested price made by Custom Soap Colorado is just that, a suggestion, as Custom Soap Colorado has not done the research and analysis in your market.

Email Filters:

We are not responsible for problems caused by your email filters or anti-virus protection. Please adjust your settings to receive emails from Creighton@Coloradosoap.com.

Catalog:

Catalogs are for static companies with static products.  There is NO WAY for us to keep up with all the options for packing, materials, etc.  The best thing for you to do is email us with your vision of your product and we’ll do our best to make it happen.

Privacy:

We never share your personal information with anyone. Sensitive information entered online is encrypted & transmitted using state of the art SSL (Secure Socket Layers) technology. We’re PCI compliant too which insures your safety online & off.

Hours/Holiday Closings:

Memorial Day, 4th of July, Labor Day, Thanksgiving Day & Christmas

Monday – Saturday

9 am to 5 pm

Will answer email and voice message ASAP

Disclaimer:

Although allergic reactions to our pure and natural ingredients are uncommon, we recommend you test our products first by using them on a small patch of skin for 24 hours. If redness or irritation develops, discontinue use. The information presented on this website is not meant to diagnose or treat any medical condition nor to replace the advice or care of a qualified health professional.

CHANGES IN POLICY
Custom Soap Colorado reserves the right to modify, alter, delete and update these policies at any time we see fit.  Such alterations do not nullify our rights if infringements or breaches occurred under a pervious version of these conditions.

Policies February 6, 2016

Let’s Connect!

Custom Soap Colorado is a proud member of the Handcrafted Soap & Cosmetic Guild
Colorado Proud is a statewide organization that supports local Colorado businessEntrepreneurial by Nature is a site that supports other Colorado businesses